Help
Welcome to Tokatoka’s Help Page! We’re here to ensure your shopping experience is seamless and enjoyable. Below, you’ll find answers to frequently asked questions and resources to help you navigate our website and services.
1. Shopping on Tokatoka
How do I place an order?
Browse our collections by selecting a category from the navigation menu.
Click on the product you like to view details.
Select your size and color (if applicable) and click “Add to Cart.”
Once you’ve added all desired items, click the shopping cart icon in the top-right corner and proceed to checkout.
Can I edit my cart before checking out? Yes! You can update quantities or remove items directly from your shopping cart before proceeding to checkout.
What payment methods do you accept? We accept major credit and debit cards, bank transfer and other payment methods listed at checkout.
2. Shipping and Delivery
What are your shipping options? We offer standard shipping to all states in Nigeria. Shipping costs and delivery times vary depending on your location. For more details, visit our Shipping Policy.
Do you ship internationally? Yes, we ship worldwide! Additional customs fees may apply depending on your country’s regulations.
How can I track my order? Once your order is shipped, you’ll be notified with a tracking number to monitor its progress.
3. Returns and Exchanges
We offer exchange and replacements when notified within 3 days of delivery, provided the items are unworn, unwashed, unaltered and in their original packaging with tags attached. Visit our Return Policy for more details.
How do I initiate a return or exchange?
Contact us on instagram (@tokatoka_lagos) or email orders.tokatoka@gmail.com with your order number.
Follow the instructions provided by our support team.
4. Account Management
Do I need an account to shop? No, you can checkout as a guest. However, creating an account allows you to track orders, save favourites, and enjoy faster checkouts.
How do I create an account? Click on the “Account” link in the top-right corner or mobile menu section of the website and select. Fill in the required information in the “Register” section and submit.
What should I do if I forget my password? Click “Forgot Password?” on the login page, enter your email, and follow the instructions to reset your password.
5. Product Information
How can I find my size? Refer to our Size Chart on each product page for detailed sizing information. If you’re unsure, reach out to our team for assistance.
Are your products ethically made? Yes, all Tokatoka products are made using ethically sourced materials, ensuring sustainability and quality.
6. Customer Support
How can I contact you? For assistance, you can:
- Email us: orders.tokatoka@gmail.com
- Call / WhatsApp: +2349082966015
- Instagram: @tokatoka_lagos
Our support team is available Monday to Friday, 10 AM to 7 PM (Nigerian Time).
7. Newsletter and Promotions
How can I subscribe to your newsletter? Scroll to the bottom of the website and enter your email in the subscription box to receive updates on new arrivals, sales, and exclusive offers.
How can I redeem a discount code? Enter your discount code in the designated box during checkout, and the discount will automatically apply.
We hope this help page answers your questions! If you need further assistance, don’t hesitate to reach out. Happy shopping!