Return Policy

At Tokatoka, we prioritize customer satisfaction and are committed to ensuring you love your purchase. If for any reason you are not fully satisfied, we offer exchanges and replacements under the following conditions:

Exchange and Replacement Policy

  1. Notification Period

    • You must notify us within 3 days of your order being delivered to request an exchange or replacement.

  2. Eligibility for Exchange/Replacement

    • Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

    • Items that are damaged, soiled, or altered in any way will not be eligible for exchange or replacement.

  3. Non-Refundable Items

    • Please note that we do not offer refunds. Only exchanges or replacements are available.

  4. Process for Exchange/Replacement

    • To initiate an exchange or replacement, contact our customer service team on instagram (@tokatoka_lagos) or email orders.tokatoka@gmail.com. Please include your order number, details of the item(s), and the reason for your request.

    • Once approved, you will receive instructions for returning the item(s).

  5. Shipping Costs

    • Customers are responsible for the shipping costs of returning and exchanging the item(s).

  6. Exceptions

    • Sale or clearance items may not be eligible for exchange or replacement. Please check the product listing for specific details.

Additional Information

  1. Exchanges and replacements will only be processed after the returned item has been inspected and approved.
  2. Tokatoka reserves the right to refuse exchanges or replacements that do not meet the above criteria.

For any questions or assistance, please contact us at orders.tokatoka@gmail.com. Thank you for shopping with Tokatoka!